Darren: Welcome to Gogo. My name is Darren.
Joseph Lallouz: Hi Darren
Darren: Hi Joseph. Sorry to hear you are having some issues with the service today. I would be happy to assist you with this, can I get your username please?
Joseph Lallouz: email@example.com
Joseph Lallouz: ohh
Joseph Lallouz: for the account I want to cancel and refund is joelallouz
Joseph Lallouz: I simply created it to retrieve the temp password for the account I am on now, it’s been 3 minutes.
Darren: Gogo’s products are non-refundable, we value you as a customer. Taking your situation under consideration, I will be happy to email you a discount that can be used towards the purchase and use of a Flight Pass the next time you fly.
Darren: Next time you have an issue, please contact us prior to purchasing.
Joseph Lallouz: thats BS
Joseph Lallouz: I tried to reset my password 20 times
Joseph Lallouz: your error messages never mentioned I had a temp passwoird waiting in an email
Joseph Lallouz: it just kept asking me what school i went to
Darren: The answer is default.
Joseph Lallouz: How would you expect me to know what the answer to that question is? I never went to “default” school. Darren: What is your mother’s maiden name?
Joseph Lallouz: if it had said “you have a temp password b/c you never logged in, I would have simply contacted you”
Darren: What is your mother’s maiden name?
Joseph Lallouz: [redacted]
Joseph Lallouz: What’s yours? Darren: I understand. I will submit a refund request to our financial department for $10.00. Is there anything else I can help you with?
Joseph Lallouz: thank you Darren, that would be the appropriate thing to do
Darren: Thank you for choosing Gogo. Fly classy.
Darren has disconnected.
My favorite part is the “Fly Classy” :P